Return & Refund Policy
Last updated: July 2, 2026
Overview — All Sales Are Final
All sales are final. Ascent to Prosperity (A2P), a brand of RJ Patterson Group, sells physical books and related printed materials — such as A2P: The Field Guide — that ship within the United States. Because these are physical goods shipped to you, we do not offer a general return window and do not accept general returns. This all-sales-final policy is posted conspicuously in accordance with California Civil Code §1723.
The one category we always honor is items that arrive damaged or defective, or that are lost in transit — these are always replaced or refunded, as described below. Separately, we may also grant refunds on a case-by-case basis at our sole discretion, as explained under Discretionary, Case-by-Case Refunds below.
How to Request a Refund
To request a refund or report a problem with your order, contact us by email at [email protected] or through our Contact page at ascent2prosperity.com/contact/. Please include the following so we can review your request promptly:
- Your order number
- The email address used to place the order
- The reason for your request (and photos, if the item arrived damaged — see below)
We aim to respond within a few business days of receiving your request.
Discretionary, Case-by-Case Refunds
Apart from the damaged, defective, or lost-in-transit exception described below, all sales are final. We do, however, review refund requests individually and may grant a refund on a case-by-case basis at our sole discretion. Submitting a request does not guarantee a refund, and any refund we choose to provide in one instance does not obligate us to do so in another.
Damaged, Defective, or Lost-in-Transit Items
If your order arrives damaged or defective, or does not arrive because it was lost in transit, we will replace the item or issue a refund. Please report the problem promptly — for a damaged or defective item, as soon as reasonably possible after it arrives, and for a lost package, within a reasonable time after the expected delivery date. Reporting promptly helps us investigate with the carrier, but this exception is always honored. For damaged or defective items, please include clear photos of the item and its packaging so we can assist you quickly.
Contact us at [email protected] or through ascent2prosperity.com/contact/ with your order number and order email to start the process.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at [email protected] or through ascent2prosperity.com/contact/. We may be able to cancel an order before it ships if you reach us promptly. Once an order has been handed to the carrier for shipment, it can no longer be cancelled, and the all-sales-final policy above applies (subject to the damaged, defective, or lost-in-transit exception).
Separately, A2P may cancel or refuse an order — for example, due to suspected fraud, pricing errors, payment issues, or product unavailability. If we cancel an order after payment has been made, we will refund the amount charged.
How Refunds Are Issued
When a refund is approved, we issue it to the original payment method used for the purchase — for example, the credit or debit card processed through Authorize.Net (such as Visa, Mastercard, or American Express), or your PayPal account if you paid with PayPal. Refunds are typically processed within 5 to 10 business days after approval. Your bank or card issuer may take a few additional days to post the credit to your account.
Currency
All prices and refunds are stated and processed in U.S. dollars (USD). Applicable California state and local sales tax is added where required, and any shipping charges are shown at checkout.
Delivery and Shipping
We sell physical products that ship within the United States. Orders are shipped via USPS Media Mail and typically arrive within 2–8 business days after shipment. We currently ship and sell only within the United States and do not ship or sell internationally. We make reasonable efforts to ship orders promptly and, where required by law, within 30 days. Title and risk of loss pass to you when your order is handed to the carrier. For complete shipping terms, please see our Terms and Conditions.
Contact Us
If you have questions about this Return and Refund Policy or need help with an order, please contact Ascent to Prosperity:
- Email: [email protected]
- Contact page: ascent2prosperity.com/contact/
Ascent to Prosperity (A2P) is a brand of RJ Patterson Group.
